1. Restart your computer. This will sign you out of all active Microsoft
sessions in the forefront and in the background.
Step 2. Sign in to your computer and close out any pop-ups asking you to sign in again. We will get to these but there are a couple
steps we need to take first.
Step 3. Navigate to https://account.activedirectory.windowsazure.com/proofup.aspx?proofup=1. Sign in to your account as normal.
After entering your password, Microsoft will prompt you that more information is required.
Step 4. Click “Next” on the more information required. For this step, we are going to select the following.
- How Should We Contact You?: Mobile App
- How Do You Want To Use The Mobile App?: Receive notifications for verification
- Click "Set Up"
- Well use this
verification option by default: Notify me through the app
- Authentication phone: Check, Input phone number
- Authenticator app or
Token: Check, Scan the QR code it gives with the app on
your phone during the set-up process.
Step 8. Verify that you can sign into each office
application that is applicable to what you use:
- Word, PowerPoint, and
- For Outlook, it may
not login right away with your password. You may have to hit cancel and go into
“File” in Outlook. From there, navigate to “Office Account” and click fix now.
Once that is fixed you will be able to login to Outlook. Or sign out the
office account and sign back in
- If you are having
issues logging into an office application on your phone, restart your phone and proceed through the verification process.
- When connecting to
the VPN, it will require approval from the Microsoft Authenticator app to
complete the connection. The VPN can Not be verified through SMS.
- You will only have to
sign into each application once with multi-factor authentication. After the initial sign in, the device will become trusted to your
account. You will have to go through the multi-factor authentication process
for your account on each device you use Office365 applications on.