Instructions to Set-up Multi-factor Authentication

In order to use multi-factor authentication, a phone app on your smartphone called Microsoft Authenticator will be required. 

Step 1. Restart your computer. This will sign you out of all active Microsoft sessions in the forefront and in the background.  

Step 2. Sign in to your computer and close out any pop-ups asking you to sign in again. We will get to these but there are a couple steps we need to take first. 

Step 3. Navigate to Sign in to your account as normal. After entering your password, Microsoft will prompt you that more information is required.  

Step 4. Click “Next” on the more information required. For this step, we are going to select the following.

  • How Should We Contact You?: Mobile App
  • How Do You Want To Use The Mobile App?: Receive notifications for verification
  • Click "Set Up"

A QR code will pop up with instructions for completing the setup of the Microsoft Authenticator App. 

Step 5. Complete the setup and click "Next" on the Additional security verification page. 

You will then be prompted to accept the security verification on your phone.

Step 6. Now you will need to verify your phone number as a secondary backup. Select United States (+1) and input your phone number in the field to the right. Click Done. From here you will sign in at the next screen. 

Step 7. You will now be taken to a more advanced "Additional Security Verification" page. Please verify the settings below before closing the page. 

  • Well use this verification option by default: Notify me through the app 
  • Authentication phone: Check, Input phone number 
  • Authenticator app or Token: Check, Scan the QR code it gives with the app on your phone during the set-up process. 

 Image Placeholder

Step 8. Verify that you can sign into each office application that is applicable to what you use: 

  • Outlook 
  • OneDrive 
  • OneNote 
  • Word, PowerPoint, and Excel 
  • Teams 


  • For Outlook, it may not login right away with your password. You may have to hit cancel and go into “File” in Outlook. From there, navigate to “Office Account” and click fix now. Once that is fixed you will be able to login to Outlook. Or sign out the office account and sign back in 
  • If you are having issues logging into an office application on your phone, restart your phone and proceed through the verification process.  
  • When connecting to the VPN, it will require approval from the Microsoft Authenticator app to complete the connection. The VPN can Not be verified through SMS.  
  • You will only have to sign into each application once with multi-factor authentication. After the initial sign in, the device will become trusted to your account. You will have to go through the multi-factor authentication process for your account on each device you use Office365 applications on.